How It Works
The full Ciclovelo process — from submission to payout, and the rules that keep everyone protected.
Submit Build Details
Fill out our intake form with your bike's make, model, groupset, condition, and desired price. We review every submission and respond within 48 hours.
- Honest condition disclosure required
- Photos of any damage or wear appreciated
- Minimum retail value typically $3,000+
White-Glove Local Pickup
Once accepted, we schedule a convenient pickup from your location within our service corridor (Toronto, Ottawa, Montreal).
- Pickup at no cost to seller
- Bike must be ride-ready for transport
- Remove personal items before pickup
Inspection & Pro Shoot
Your bike enters our lab for a full structural inspection, deep clean, and professional listing photography. Any issues found are documented and disclosed to buyers.
- Multi-point carbon and frame inspection
- Deep clean and fresh bar tape setup
- All findings disclosed in listing
Managed Sale & Payout
We list your bike, handle buyer inquiries, coordinate test rides, and process payment through managed escrow. You receive payout once the sale is complete.
- Consignment fee applied at sale
- Escrow protects both parties
- Payout within 5 business days of sale
Policies & Rules
Pricing
Sellers set the listing price with our guidance. We do not accept bikes priced more than 15% above fair market value.
Test Rides
Test rides are coordinated by Ciclovelo with a hold on file. Bikes are not released for unsupervised test rides.
Returns
Buyers have 48 hours after delivery to report undisclosed defects. Structural issues missed in inspection are covered by our guarantee.
Consignment Term
Standard consignment period is 90 days. Unsold bikes are returned at no additional cost.