How much does shipping cost?
Shipping costs are based on the weight of the order, the destination and the shipping method selected. In order to get an accurate price quote for shipping please add the desired items and proceed to checkout, then select your destination and shipping method.
How long does shipping take?
Our goal is to process your order and ship within 3 business days. After that, it typically takes 2-3 days for any location in North America. Canadian orders will arrive 5-10 business days from the order date. US and International orders will arrive within 10-20 business days on average.
Please follow your order tracking information for the most up to date estimate. We will always communicate directly to you if we expect something will take longer with your order.
How do I check the status of my order?
There are a couple of ways. First, we will keep you up to date throughout the process using email, Facebook messenger, and SMS (for FB and SMS these are opt-in). Second, you can log in to your account and check the status at any time. If you ever need more information we are just an email away at firstname.lastname@example.org
Can I combine multiple orders into a single shipment?
Unfortunately, once you place an order we are not able to combine orders together.
Can I change my shipping address after placing my order?!?
You can, but you need to be quick. We have the ability to change the shipping address before your order ships if done within 24 hours. Please contact us at email@example.com and we will do what we can.
Are there any Customs or VAT charges?
As we are a Canadian based business we will collect taxes for sales in Canada. For all other countries, you are responsible for any taxes or duties that may be applicable in your market.
Do you ship to my country?
Ciclovelo ships products all over the world, so chances are we ship to your country. Please proceed to checkout and enter your address to confirm if your country is eligible. If your country is not available please send us an email at firstname.lastname@example.org and we will do what we can to get you your products.
What Carriers Does Ciclovelo Use?
We currently ship with Canada Post and USPS. We are constantly evaluating options to provide the best experience to our customers.